Delivery Policy
We understand the importance of receiving your delivery on time. To ensure that you select the appropriate delivery method, the different delivery methods are listed below:
Processing Time
All orders placed before 12 noon (Monday - Friday) will be dispatched on the same day. All orders placed after this time will be dispatched the next working day.
The processing time may increase during peak season due to the volume of orders received. We will inform you as soon as your order is dispatched, together with the tracking information.
UK Deliveries
We offer 4 delivery options to the UK
- Royal Mail 24 Hour Delivery - From £5.70
- Our Next Working Day delivery service is offered by Royal Mail and Parcelforce. Please note that orders placed after 12 noon on a Thursday may not be received until the following Monday if this service is selected. If you require the product for the weekend then we recommend that you contact us to arrange Saturday delivery.
- Royal Mail 48 Hour Delivery - From £4.50
- This service aims to to deliver within two to three working days, including Saturdays however this is not guaranteed. This service is used to fulfil orders that qualify for "Free Shipping".
Please make sure you or someone you know will be present either at home or work address to accept your delivery.
USA & Canada Deliveries
Our USA & Canada Delivery Service starts from £27.50. This is an express delivery service and you should receive your outfit within 3 working days. Please note that this may be subject to customs delay.
Customers are responsible for any custom charges applicable for shipments into their home country.
Zere Fashion House has no control over these charges and we can't tell you what the cost would be, as customs policies and import duties vary widely from country to country.
It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.
Any rejected deliveries will be subject to additional charges to cover the cost of return and will be deducted from the refund amount.
EU Deliveries
Our EU Delivery Service starts from £14.99. This is a standard delivery service and you should receive your outfit within 7 working days. Please note that this may be subject to customs delay.
Customers are responsible for any custom charges applicable for shipments into their home country.
Zere Fashion House has no control over these charges and we can't tell you what the cost would be, as customs policies and import duties vary widely from country to country.
It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.
Any rejected deliveries will be subject to additional charges to cover the cost of return and will be deducted from the refund amount.
Delivery Charges
Delivery charges are non-refundable unless the item is defective.