Below are some common questions customers have asked, if you have other questions, please use the contact form below.
If your order has not been dispatched please contact our team and we may be able to cancel this order before dispatch. If your order is dispatched then we will be unable to cancel this for you.
For your security we are unable to change the address your order is being sent to. If your order has not been dispatched please contact our team and we may be able to cancel this order before dispatch so that you can reorder. If your order is dispatched then we will be unable to amend this for you.
Please contact our team and we will be able to amend this for you and resend your confirmation and shipment emails.
We are sorry to hear this, please contact our team with your order details within 24 hours of delivery so we can look into this further for you.
Items purchased with Store Credit are non-returnable.
You can start a returns process by clicking or tapping the "Make a Return" option at the bottom of the page.
Refunds can take up to 7-10 working days for your card provider to process it.
Your delivery charge will be refunded in some circumstances, for example if your entire order was faulty or incorrect.
We are unable to accept returns outside of the return timescales, if there is a delay or an issue with you returning your order please contact our team.
Sale Items can be returned for an exchange or store credit.
We suggest that you place a new order after submitting a return request as we cannot guarantee that the product will still be available in your desired size to complete the exchange.

The size guide for individual product can be viewed on the product page.

The size guide for all our brands can be viewed by clicking/tapping the size guide option at the bottom of the page.

To be informed of item restocks, please click/tap the size you would like to order and enter your email in the 'Subscribe To Back In Stock Notification' box to be informed on the restock.

If you are after a discount code, we send these to our customers in our newsletters.

Sometimes you will spot a code on our Facebook, Instagram, or the banner on our website too, please keep your eyes peeled!

You can be assured that shopping with Zere Fashion House is safe, we are a member of ‘Secure by Mastercard’ and ‘Verified by Visa’ as part of the Shopify Payment Network.

They both provide additional security whilst shopping online.

Security is very important to us at Zere Fashion House and our site contains an encryption software to ensure critically sensitive information, such as your name, address and your credit/debit card details are always safe.

Information passed between your computer and our website cannot be read in the event of someone else intercepting it.

If you receive a message that says your email address/password isn't recognised, there is a few things worth checking.

Make sure you are using the same email address and password you registered with.

If you cannot remember your password, click on the 'forgotten password' link on the sign in page. You will be prompted to enter your email address and we'll send you an email with a link that will allow you to create a new password for your account.

If after this you still can't sign in, contact our team and give as much detail as you can about the issue, including screenshots of any error message you get and what you've done so far to try to resolve it.

If you have forgotten your password, it is super simple to get back into your account.

• Head over to the sign in page by simply clicking/tapping the Person Icon in the top right hand corner of the screen.

• Click the Forgot Your Password? link and enter your email address.

• We'll then email you a link directly to your registered email address to reset your password.

We recommend checking your spam or junk folder if you can’t find the email.

We are sorry to hear this, if you haven't received any email updates about your order, it is likely the emails were marked as spam.

Some email providers may mark our emails as spam or completely block them. Be sure to check your spam/junk folder for emails about your order and make sure to add Zere Fashion House to your safe list.

You'll also receive a shipping notification when the shipment(s) in your order is shipped. If you haven't received your shipping confirmation email, it is possible your order hasn't shipped yet.

If your emails are not in your Spam/Junk folder please contact our team and we can resend this to you.

To help ensure your order goes through, please check the following:

• Check the card details to make sure the information is correct, e.g. the expiry date, your card number, and your billing address.

• Make sure you enter the security code correctly (that is the three-digit number on the back of your card.)

If your payment is showing as declined, your card issuer may have declined your payment. As they don't tell us the reason for this, it's best to check with them or contact your bank. If you've checked all of the above, try paying with another card.

If you've tried all these and are still having problems, contact our team with as much information as you can about the issue, including any error messages you receive and we'll try to resolve it as soon as possible.

Yes, you do.

It is simple to do and creating an account allows you to order easily without having to fill in your details every time you shop with us.

You will also receive benefits such as order tracking and exclusive discount and promotions.

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